Refund policy

1. 14-Day Claim Window

All claims for refunds, replacements, or store credit must be submitted to our customer support team at contact@coffizy.com within 14 calendar days of the package being marked as "Delivered" by the shipping carrier tracking data. Any claims submitted after this 14-day window are considered final and are ineligible for compensation.

2. Damaged, Defective, or Incorrect Orders

If we made an operational mistake on your order, we will issue a 100% free replacement or a full refund immediately. No return of the original item is required.

What qualifies for a free replacement/refund:

  • The incorrect coffee roast or blend was delivered.

  • The incorrect grind size was delivered (e.g., Whole Bean instead of Standard Grind).

  • The packaging arrived severely damaged, torn, or ruptured during transit, compromising the safety of the coffee.

How to file an operational claim:

To get your replacement processed quickly, please email us with:

  1. Your Order Number

  2. A clear photograph showing the incorrect label, wrong grind type, or structural damage to the coffee bag.

3. Subscription Cancellations & Recurring Orders

For items purchased via our recurring subscription service:

  • Cancellation Deadline: You may modify, skip, or cancel your subscription at any time via your Customer Account Portal. To avoid being billed for your next scheduled shipment, cancellations must be processed at least 48 hours prior to your automated renewal date.

  • Mid-Cycle Refunds: Once a subscription renewal payment has been successfully processed and transmitted to our roasting queue, the order cannot be canceled, recalled, or refunded. Refunds will not be issued for subscription changes made after a renewal payment has cleared.

4. Subjective Taste Preferences

Coffee flavor profiles are highly subjective and depend heavily on individual taste buds, water quality, and brewing equipment. Because of this, we do not issue cash or credit card refunds if you simply do not like the flavor, aroma, or acidity of a specific roast.

We want you to find your perfect cup. If you are unsatisfied with a flavor profile, contact our team within 14 days, and we will gladly issue a one-time, custom store credit coupon so you can sample a different roast or grind size from our catalog.

5. Lost, Stolen, or Undelivered Packages

We rely on national postal carriers (including USPS and Canada Post) to deliver your fresh roasts.

  • Incorrect Addresses: It is the customer's responsibility to provide an accurate and complete shipping address at checkout. We are not financially responsible for orders delivered to an incorrect address entered by the buyer, and these orders do not qualify for refunds or free replacements.

  • Stolen Packages: If your tracking status is marked as "Delivered" but you cannot locate the package, please contact your local postal branch directly to verify GPS drop-off coordinates. If a package is verified as stolen or lost by the carrier, contact our support team within 14 days. We review carrier discrepancies on a case-by-case basis and may offer a replacement shipment subject to standard shipping fees.